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August 10, 2025

Customer Service Training: Building Confidence and Communication Skills

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How Come Your Support Staff Continues to Disappointing Despite Continuous Training Not long ago, I was stuck in one more boring client relations workshop in Perth, listening to some trainer drone on about the

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August 10, 2025

Why Skills Training is the Key to a More Productive Workplace

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The business leader was certain the trouble was lazy staff who didn’t want to adhere to company procedures. After investing time watching how information flow worked in the company, the real problem was apparent.

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August 10, 2025

The Reason Most Professional Development Is Absolute Waste But Here’s What Real…

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I’ll admit something that’ll almost certainly get me expelled from the education industry: the vast majority of the learning workshops I’ve been to over the past twenty years were a total loss of time

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August 9, 2025

How Soft Skills Training Improves Team Performance

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Soft skills aren’t any longer optional within the modern workplace—they are essential. While technical experience (hard skills) can get the job finished, soft skills determine how well the job is done, how efficiently teams