Service education programs in current business environment deals with obstacles that didn’t exist ten years ago. Digital transformation, shifting service requirements, and various platform service requirements have basically changed what effective customer service appears
Complete Support Training Reality Check: What Genuinely Gets Results in 2025 With almost twenty years in the customer service training business, I’m at last willing to reveal you the whole facts about what actually
This Mediation Myth That’s Ruining Your Company: How “Win-Win” Approaches Often Generate Greater Problems Than They Solve I’ll going to attack one of the biggest fundamental assumptions in current dispute management training: the idea