Staff training for customer service doesn’t require a PhD, but you’d be amazed how many organisations utterly get it wrong. After 15 years in the field, I’ve seen outstanding staff become service nightmares because
Staff communication development in most Australian companies I’ve consulted for is totally wrong. After twenty years of helping with staff interaction issues, I can tell you that the vast majority of what passes for
The Reason Your Customer Service Team Keeps Disappointing Regardless of Endless Training Recently, I was stuck in another boring client relations seminar in Perth, forced to hear to some expert drone on about the